Privacy policy

Nuteva

Nuteva respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect:

- Name and contact information.
- Billing and shipping address.
- Email address and telephone number.
- Order details and purchase history.
- Payment and transaction information.
- Information you provide when contacting support.
- Device, browser, IP address, and website activity information.
- Marketing preferences and communication history.

Payment card information is processed by Shopify and applicable payment providers. Nuteva does not normally store complete payment card numbers.

2. How We Use Personal Information

We may use personal information to:

- Process and fulfill orders.
- Process payments and prevent fraud.
- Provide shipping and delivery updates.
- Respond to customer service requests.
- Process returns, refunds, and exchanges.
- Improve our website, products, and services.
- Send marketing communications where permitted by law.
- Maintain business, tax, accounting, and transaction records.
- Comply with legal obligations and enforce our policies.

3. Shopify and Service Providers

Our store is powered by Shopify. Shopify may process personal information to provide hosting, checkout, payment, security, analytics, and related services.

We may also share information with service providers that help us operate the business, including payment processors, shipping carriers, fulfillment providers, analytics providers, customer support tools, fraud prevention services, and marketing platforms.

These providers may only use information as needed to perform services for us or as otherwise permitted by law.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, provide security, and measure marketing effectiveness.

You may be able to control cookies through your browser settings. Disabling cookies may affect some website features.

5. Marketing Communications

If you subscribe to marketing communications, we may send information about products, offers, and updates.

You can unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting support@bynuteva.com.

Transactional emails, such as order confirmations and shipping updates, may still be sent when necessary to complete your order.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information.

To submit a privacy request, contact support@bynuteva.com. We may need to verify your identity before completing a request.

9. Children’s Privacy

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children for the purpose of making purchases.

10. Policy Questions

Questions about this Privacy Policy may be sent to support@bynuteva.com.