Refund policy

Nuteva

At Nuteva, we want you to feel confident when shopping with us. If something is not right with your order, our support team is here to help.

1. Order Cancellations

You may request cancellation of an order before it has been shipped by contacting us at support@bynuteva.com.

If your order has already been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.

2. 30-Day Money-Back Guarantee

Nuteva offers a 30-day money-back guarantee on eligible purchases.

If you are not satisfied with an eligible product, contact support@bynuteva.com within 30 days of delivery. Include your order number and a short explanation of the issue.

Our support team will provide the return instructions and explain the next steps.

3. Return Eligibility

To be eligible for a return:

- The request must be submitted within 30 days of delivery.
- You must provide your order number.
- The product must be returned as instructed by our support team.
- Products must not have been intentionally damaged or misused.

Certain products may not be eligible for return when they have been opened, used, or altered for health, safety, or hygiene reasons, where permitted by applicable law.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact support@bynuteva.com as soon as possible.

Please include your order number and photographs or other information that helps us understand the issue. We may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

5. Return Shipping

For approved returns based on a change of mind, the customer may be responsible for return shipping costs.

If the product is defective, damaged, or incorrect, Nuteva will cover reasonable return shipping costs where required by applicable law.

Do not send a product back before contacting our support team. The return destination will be provided after your request is reviewed.

6. Refunds

Once an approved return has been received or otherwise approved, the refund will normally be issued to the original payment method.

Refunds are processed through the original payment provider. The time required for the funds to appear depends on the customer’s bank or payment provider.

Shipping charges may be non-refundable unless required by applicable law or unless the order was damaged, defective, or incorrect.